Satisfaction Guarantee

The Fire Marshal's Public Fire Safety Council Distribution Centre operates under a 100% Customer Satisfaction Guarantee. If you're not happy with your purchase, contact us for a return authorization (R/A) number.  We will authorize a return for refund under the following guidelines:

  1. Pre-authorization is required for all returns.  Call 1-866-379-6668 ext. 104 for a R/A number on regular catalogue products and ext. 104 for a R/A number on training and educational products.  We require a reason for the return as well as the original invoice number.  We cannot accept returns on customized items.
  2. Reference to both the original invoice number and the R/A number must be included with the return shipment.
  3. All products must be returned in the original packaging and condition.
  4. No returns will be accepted after 10 days from the original invoice date for all products.
  5. Refund will be issued to the customer within four weeks of receipt of the returned shipment.


Your exchange or refund may not include shipping and handling charges.

Should you still require further assistance please contact us at 1-866-379-6668.

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